Sometimes you win and sometimes you lose, and this week was really bad luck for me. I left my smartphone on my engine of my car while repairing it and then someone closed the hood and crushed the front and back. But what do you in that case, the parts of the p30 pro are really expensive on ebay, over 270 dollars for the whole display, 20 bucks for the battery, 50 for a genuine back cover and the frame is almost not available. So I went to the huawei service store to check if they can fix it and check also the costs. Huaweiis charging over 300€ to change it, which sounds alot first, but when i checked how much i would pay for the parts online and count in the time i need for fixing it and warranty then its actually cheap.
Also Huawei has a new promotion called Huawei Cares where they offer up to 50% discount on changing displays which is a service that from my point of views is alot better than what apple is offering (and i dont think thats very hard). Anyway, they did let me film the whole repair job and showed me some really cool professional tools which they are using, so lets checkout how long i takes and how it works. Vipan Kumar who is a professional repair specialist has done my repair on the p30 pro. He has over 20 years of experience in repairing electronics ranging from camera lenses to smartphones and he knows what he is doing. In the service store before they touch anything they have to do ESD checks to make sure they dont short out parts due to static charge.
At their workplace they check the phone and then repair it within 1 hour. The parts are usually in stock, but if something is not in stock they can order it quickly and give you a replacement phone. Before i was giving them my phone i switched on the so called maintencace mode in the huawei hicare app. This makes sure that my data cant be accessed and that all my data is still in place after replacing everything. Just to be sure i made a backup of all my files. Then they already started the repair job. The p30 pro has ip68 water and dustproof rating that means its glued and sealed. In order to weaken the glue, mr. kumar has to heat up the phone on a special heating machine to 75° for 5 minutes. After that he started removing the crushed backcover. Its a dangerous job as there are alot of sharp glass parts, so he was putting a foil over it to prevent it of falling apart and hurting him. Then he carefully removed the backcover.
Changing the front and back is like getting a new phone. He has to remove the motherboard, camera sensors, bottom pcb and all the cables and screws aswell as the wireless charging pad. The new replacement part includes the whole display with in display fingerprint sensor, the frame and buttons and even a new battery. The battery gets changed by huawei on almost every phone when replacing the screen because then they can make sure the customer has no issues with their new device. I think thats really cool and when you would do in on your own you would also have to buy a battery adding more costs to your part list.
Mr. kumar knows exactly what he is doing and i was surpised how fast he changes all the parts. he was swapping the motherboard into the new display assembly and then needed a few more minutes to put in the other parts. Also he had to carefully remove all old glue and check that alle cables are fine. I was surprised on how big the actuall telescope zoom camera module is. it takes up quite alot of space in the device. When he was done with swapping the parts he checked if the phone turns on. All was looking fine and now its part to glue on the backcover to ensure its ip68 waterproof rating.
The new backcover looks georgous, and comes with the glue stripes attached. Mr. Kumar carefully removed the protection foil and did then put the backcover onto the phone. Now its time to heat up the phone again to make sure the glue spreads and after that he was putting it into a press tool that makes sure the backcover sits tight. Alright the phone is now back in factory new state but now the actuall testing begins. Huawei has some great tools to make sure everything works. Mr. Kumar puts the phone into
USB debugging mode and connects it to his pc. On their is the huawei service tool which seems to be able to get root access to the phone and push an testing app to the phone. Here he has to test all features like the cameras, wifi, bluetooh, microphone, the display and even the fingerprint sensor. For that they have a special tool that i have never seen before. It looks like a big stamp which mr. kumar puts over the fingerprint sensor. Its basically checking that no light is leaking and that the pressure sensitive area is working fine. Really cool stuff. After the test is done, the tool puts out an overview and shows that all functions are green and working. Its an very efficient way to test out the phone.
So finally i got my baby back in a working state. This whole repair took less than 1 hour and the device feels like new. Overall the costs seem high, but when you check the parts online, its actually cheap because you also get a new battery, warranty on the repair and its done by a specialist who knows what he is doing. Huawei has right now alot of promotions for their customer service and I think thats a really good development because most chinese brands dont have local repair facilities and you are forced to handover your device to 3rd party repair centers which charge alot and are not that specialised. I really hope that the whole trump drama wont stop huawei and that they continue to deliver great support for the customers.
So big thanks for watching this episode of the truth about, If you liked this video please like it and if you want to see more please subscribe. as alwaays guys im steven from Techmagnet and ill catch you in the next one. have a nice day and bye !